Frequently Asked Questions - Ultimate Custom Gaming Mouse Pads

16 Jun.,2025

 

Frequently Asked Questions - Ultimate Custom Gaming Mouse Pads

Our Christmas order delivery deadlines are:

Free and standard shipping:
Last day to order: 6th December

Silipi Technology Product Page

Express shipping:
Last day to order: 12th December


Ordering before these dates, will ensure your order arrives before 24th December.

Tip: Order as early as possible

Our free and standard shipping option delivery deadline is 6th December

Orders placed after this deadline, we cannot 100% guarantee deliver by Christmas.

For most major countries (USA, CAN, MX, UK, AUS, NZ, GER, NL, FR, ES, HR, BE, HK, JP, PL, SG, CH), there is a good chance of delivery by Christmas up until 10th December using our free/standard shipping option. Unforeseen transit delays however could impact the delivery duration.

Express shipping:
This delivery guarantee deadline is 12th Dec. There is also a good chance of delivery up until 15th.

We have great offers this BFCM:

Free Shipping
Auto applied at checkout

Buy 4+ items, get 20% off your entire order
Auto applied at checkout
Discount automatically applied at checkout when 4+ items are in your cart.

Terms:
Free shipping eligible for select countries. Free shipping perk with BFCM code not applicable to express shipments. No limit usage on discounts. Discount applied to the RRP of a product, or product price described on the product page. Discounts cant be combine with other offers, unless specifically stated.

EASY! Firstly, head to the page of the product you like.

Complete all customization drop-down boxes (such as pad size, thickness etc)

Use the upload tool to upload your custom image(s) and media (for custom products only), then press 'ADD TO CART'.

On the next page, double-check your order, add any order notes, and click ‘CHECKOUT’

Here you can fill in your delivery address, billing address, add a discount code. Click ‘CONTINUE TO SHIPPING’

Select a shipping method, then click ‘CONTINUE TO PAYMENT'

Here please enter your desired payment method. We offer a range of payment options for you to choose from. Once selected, click ‘PAY NOW’

DONE! Check your inbox for further instructions and order confirmation.

Want more information on Custom Printed Mouse Pads? Feel free to contact us.

Once you have ordered, our design team will optimize your image to the correct pad size, and carry out your specific design instructions. Then we will send you an of the design, for you to approve before printing - so you exactly how it will look once you receive it.

Although we can enhance/improve most images if they are pixelated or blurry, there are some images that can not be improved to a printable standard.

We suggest you place your order with us and attach your image with your order, and if we suspect there will be print quality issues with your submitted media we will let you know. If you decide not to proceed with the order, we will refund you in full, no questions asked.

The RGB custom pad is a ultimate EXCLUSIVE. The pad contains a strip of lighting around the edges of the pad that is controlled by a remote attached to the pad, and powered by the USB cable provided.

The colors options are:
Red
Blue
Green
Pink
Light blue
Yellow
White

+ 4 lighting combinations of the colors above.

Please do not purchase this pad if you intent to move it a lot, as excessive bending of the lighting strip could result in damage.

Ultimate Mousepads does not endorse, nor promote the illegal use of copyrighted or trademarked media. We reserve the right to deny the use of media that violates our terms of service. By purchasing any of our products, you agree to our media terms of service and website terms and conditions. Any questions or concerns regarding this, please contact our support team.

Ultimate Mousepads reserves the right to decline your business and refund your purchase amount if it violates our terms of service. 

We also may refund your order if we do not receive reply back regarding image approval, no image was uploaded with your order, or there is an image problem.

If you have not changed the currency using our currency selector at the top of the page to your native currency - then the prices displayed on our website and at checkout may display in (USD or NZD). If you checkout using a currency that is different from your native currency, then our payment provider will convert and charge you according to your payment method’s respective currency. Please contact us if you have any concerns regarding this.

How to create your Custom Gaming Mouse Pad or Desk Mat

We find its best to do this first. Once you have a mouse pad size selected, it makes it easier to either find or create the best image to print on it.

A few things to keep in mind:
Make sure that the pad size you want, will fit on your desk, and accommodate your keyboard and mouse comfortably. If you have a larger keyboard, perhaps order a larger size so you don't run out of room

Going to be travelling with your mouse pad? We recommend only choosing stitched edges as your edging option, and a smaller pad size that's not to heavy to carry around

Ordering is easy!
1. Navigate to the product page of the mouse pad, playmat or product you want.
2. Below the pricing, you will see a list of customization options. Select the options you prefer.
3. Above the 'buy now' button, you will see the 'UPLOAD IMAGE HERE' button. This is where you can upload all your images, and add any order notes for our designers that will help us craft the perfect mouse pad for you.
4. Finally, hit the 'BUY NOW' or 'ADD TO CART' button, and follow the steps to complete your order

Once we receive your order, our design team will go ahead and create your mouse pad design using the media you uploaded, taking into account any instructions you have provided

Once done, we will you a DESIGN DRAFT. This is a preview of what your mouse pad will look like when printed. You can either approve for printing, or suggest further edits

All orders are covered by our Ultimate Quality Guarantee Policy, for your shopping peace of mind
• Damaged or unsatisfactory product: We want to make sure you receive the best quality custom mouse pad, custom desk mat or product possible. Due to the production process for custom products, sometimes mistakes can occur. We will reprint or refund - no questions asked!

• Shipping delays or lost shipment:
We understand that there can sometimes be issues during the shipping process. If your order is lost in transit - we will reprint and reship free of charge. Shipping delays unfortunately is something we cannot control, but we will do our very best to make sure you are properly updated on the status of your order.


The company is the world’s best Ergonomic Gel Mouse Pad supplier. We are your one-stop shop for all needs. Our staff are highly-specialized and will help you find the product you need.